# VectorCare

> VectorCare is a patient logistics platform that streamlines healthcare transportation, home health, and durable medical equipment (DME) coordination. Founded in 2011 and headquartered in Sausalito, CA, VectorCare serves 2,500+ healthcare facilities across the United States, moving approximately 3 patients every minute.

VectorCare replaces fragmented, phone-based healthcare logistics with a unified digital platform. The system reduces transport scheduling from 31 minutes to under 3 minutes per request — a 90% efficiency improvement. Hospitals with 250+ beds save over $500,000 annually in labor and bed costs. The platform saves over 1 million minutes annually in phone calls across its user base.

VectorCare is HIPAA compliant and SOC 2 Type I certified with 24/7 support.

## Platform Products

- [VectorCare Hub](https://www.vectorcare.com/solutions): No-code workflow builder for custom service design, scheduling, patient protocols, electronic signatures for PCS forms, and secure real-time team messaging.
- [VectorCare Trust](https://www.vectorcare.com/solutions): Vendor network management with onboarding, credentialing, compliance tracking, service zone enforcement, and custom bidding rules.
- [VectorCare Insights](https://www.vectorcare.com/solutions): Machine learning-powered business intelligence with custom dashboards, natural language analytics, and real-time reporting shared across stakeholders.
- [VectorCare Pay](https://www.vectorcare.com/solutions): Billing and invoicing with ACH and credit card processing powered by Stripe, with automated payment notifications via email, text, and in-app alerts.
- [VectorCare Connect](https://www.vectorcare.com/solutions): Third-party integrations with EHRs (Epic, Cerner, Allscripts), Computer-Aided Dispatch (CAD) systems, billing platforms, and ride-hailing services (Lyft, Uber).
- [A.D.I. (Automated Dispatching Intelligence)](https://www.vectorcare.com/solutions): Automation engine that reduces manual dispatch tasks and cuts scheduling time by over 90%.
- [SMART on FHIR Integration](https://www.vectorcare.com/fhir): EHR integration enabling patient logistics workflows directly within Epic, Cerner, NextGen, Meditech, Allscripts, and Athena Health. Create transport, DME, and home health requests without leaving the EHR. Includes SoFaaS (SMART on FHIR as a Service) for custom healthcare app development.

## Customer Segments

- [Hospitals & Health Systems](https://www.vectorcare.com/customers/hospitals-health-systems): Streamlined discharge, transfer, and transport coordination reducing length of stay and freeing beds.
- [Payers & Health Plans](https://www.vectorcare.com/customers/payers-health-plans): NEMT management, vendor oversight, compliance tracking, and cost control for insurance organizations.
- [Ambulance & NEMT Providers](https://www.vectorcare.com/customers/ambulance-nemt-providers): Digital dispatching, route optimization, and contract management for medical transport operators.
- [Fire & EMS Departments](https://www.vectorcare.com/customers/fire-ems-departments): Real-time dispatch coordination and logistics management for emergency services.
- [Air Medical Providers](https://www.vectorcare.com/customers/air-medical-providers): Over 51% of registered air transport providers use VectorCare for comprehensive air medical logistics.
- [State & County Health Agencies](https://www.vectorcare.com/customers/state-county-health-agencies): Public health transportation and logistics coordination for government entities.
- [Home Health Providers](https://www.vectorcare.com/customers/home-health-providers): Scheduling and coordination for home-based care services including visits, DME delivery, and meal delivery.

## Services Supported

VectorCare manages logistics for ambulance transport, non-emergency medical transport (NEMT), air medical transport, home health visits, durable medical equipment (DME) delivery, prescription delivery, meal delivery, dialysis transport, and drone delivery.

## Case Studies

- [How One of California's Largest Healthcare Providers Saved $22M Annually](https://www.vectorcare.com/journal/case-study-ca-hospital-success-story): Major California health system achieved $22 million in annual savings through VectorCare.
- [How One Payer Streamlined Dialysis Transport for Over 40K Medicare Patients](https://www.vectorcare.com/journal/ca-hospital-success-story): Payer organization optimized dialysis transport logistics at scale.
- [Regional Hospital Cuts Admin Burden with VectorCare](https://www.vectorcare.com/journal/case-study-hospital-cuts-admin-burden): Hospital reduced administrative overhead through platform adoption.
- [GoodFaith Medical Transport](https://www.vectorcare.com/journal/case-study-goodfaith): Transport provider increased contract rates by 100-200% through time savings.
- [Advantage Ambulance](https://www.vectorcare.com/journal/case-study-advantage-ambulance): Ambulance company became its own broker, increasing revenue by 20%.

## Featured Customers

CommonSpirit, Community Medical Centers, InnovAge, OC Health Care Agency, Pinnacol Assurance, Regal Medical Group, Tenet Health, and UC Davis Health.

## SMART on FHIR App Marketplace

- [SMART on FHIR Apps Directory](https://www.vectorcare.com/smart-on-fhir-apps): Marketplace of SMART on FHIR applications available for EHR integration through VectorCare.
- [VectorCare SMART on FHIR App](https://www.vectorcare.com/smart-on-fhir-apps/vectorcare-smart-on-fhir-app): The one-stop-shop for all patient logistics workflows — transportation, public health, DME, air ambulance, and ground ambulance — for in-patient and out-patient services within Epic.
- [Lyft SMART on FHIR App](https://www.vectorcare.com/smart-on-fhir-apps/lyft): Brings Lyft's nationwide sedan network directly into Epic workflows for booking patient and care provider rides without leaving the EHR.
- [America West Medical Transport SMART on FHIR App](https://www.vectorcare.com/smart-on-fhir-apps/america-west-medical-transport): Non-emergency medical transportation provider integrated into Epic for in-patient and out-patient transport coordination.

## Developer Platform — Build Your Own SMART on FHIR App

- [VectorCare Developer Platform](https://vectorcare.dev): No-code SMART on FHIR application builder for healthcare vendors integrating with Epic EHR systems. Build and deploy FHIR apps in 3-6 weeks instead of 12-18 months, eliminating the typical $500K+ custom development cost. Visual workflow builder, managed hosting, EPIC Showroom submission handling, and ongoing technical support included. Target audience includes digital health startups, medical device manufacturers, clinical decision support vendors, remote patient monitoring companies, and healthcare analytics firms. Pricing: $500/month for app development and listing, $3,000/month per Epic instance connection (billing begins only after integration starts). HIPAA compliant and SOC2 Type II certified.
- [Lyft SMART on FHIR App Launch Announcement](https://www.vectorcare.com/journal/lyft-smart-on-fhir-app-announcement): How VectorCare enabled the Lyft SMART on FHIR app for Epic integration.
- [VectorCare SMART on FHIR App Launch](https://www.vectorcare.com/journal/vectorcare-launches-smart-on-fhir-app): Announcement of VectorCare's own SMART on FHIR application for Epic.
- [SoFaaS Launch — SMART on FHIR as a Service](https://www.vectorcare.com/journal/vectorcare-launches-sofaas-tm-smart-on-fhir-as-a-service): Launch announcement for SoFaaS, enabling any healthcare vendor to build and deploy SMART on FHIR apps without code.
- [Why SMART on FHIR Is Critical to Connected Care](https://www.vectorcare.com/journal/why-smart-on-fhir-is-critical-to-the-future-of-connected-care): Industry perspective on why SMART on FHIR interoperability matters for healthcare.

## Company Information

- [About VectorCare](https://www.vectorcare.com/about): Mission, values, and team information.
- [Request a Demo](https://www.vectorcare.com/get-started/request-demo): Schedule a personalized demo of the VectorCare platform.
- [FAQs](https://www.vectorcare.com/faqs): Common questions about the platform, integrations, compliance, and capabilities.
- [VectorCare vs Competitors](https://www.vectorcare.com/vectorcare-vs-competitors): Platform comparison and competitive differentiation.
- [Journal](https://www.vectorcare.com/journal): Blog with 140+ articles on patient logistics, NEMT strategy, healthcare technology, and industry insights.

## Optional

- [Terms of Service](https://www.vectorcare.com/terms-of-service)
- [Privacy Policy](https://www.vectorcare.com/privacy)