Serve the full patient journey — not just the emergency.
VectorCare enables Fire and EMS agencies to deliver non-emergency transport, run Mobile Integrated Healthcare (MIH) programs, and integrate remote monitoring with VitalStream – while supporting hospitals in times of surge.
Why it matters
Fire departments across the country are expanding beyond emergency response – offering non-emergency medical services, community paramedicine, and home-based care. But scaling these programs requires modern, integrated logistics tools.
- Provide non-emergency transportation to the community
- Run Mobile Integrated Healthcare (MIH) workflows with ease
- Integrate VitalStream for remote patient monitoring and field diagnostics
- Support hospitals with transport backup during surges
- Coordinate services without phone calls or manual tracking
Key capabilities for Fire & EMS
- Schedule and manage transports for outpatient visits, follow-ups, and discharges
- Provide community support for dialysis, rehab, SNF transfers
- Serve as a trusted transport partner for hospitals and public health agencies
- Build and manage custom workflows for at-home visits, post-discharge follow-ups, behavioral health response, and chronic care monitoring
- Track outcomes, assign crews, and automate reporting
- Monitor patients in transit or at home
- Perform field diagnostics for critical care scenarios
- Establish virtual wards when hospitals are at capacity
- Sync data to any system via secure integrations
- Act as a backup transport provider when hospital-contracted vendors are overwhelmed
- Receive ride requests in real time through VectorCare's broadcast tools
- Reduce length of stay by ensuring discharges aren't delayed by transport gaps
Powering care beyond the emergency
- Offer scheduled NEMT rides that support community health initiatives
- Coordinate field crews and capture visit details in real time
- Deploy VitalStream for real-time at-home or in-transit monitoring
- Automatically receive overflow ride requests from local hospitals
Proven ROI for Fire & EMS
Stronger community engagement
Extend care beyond emergencies – reduce avoidable ER visits and hospitalizations through Mobile Integrated Health (MIH) programs.
Efficient care team deployment
Automate scheduling and track home visits without paperwork or phone calls, and notify crews, patients, and follow-up teams in real time.
More contracts, broader impact
Position yourself as a tech-enabled partner to hospitals and local governments, winning contracts with data transparency and proof of performance.
Better resource allocation
Gain real-time visibility into care delivery and resource use with VitalStream and VectorCare — improving outcomes while optimising unit utilisation.