VectorCare vs. the status quo
Most hospitals aren't choosing between patient logistics platforms. They're choosing between VectorCare and the way things have always been done — brokers, fax machines, phone calls, and spreadsheets.
Is VectorCare a broker?
No. VectorCare is not a broker.
A broker stands between a hospital and its transport vendors, taking a margin on every ride and controlling which providers get work. VectorCare does the opposite — it gives hospitals direct relationships with a credentialed network of providers, full visibility into every transaction, and automated dispatch without a middleman.
The distinction matters because brokers introduce cost, opacity, and single points of failure into patient logistics. VectorCare removes all three.
What VectorCare replaces
The broker model
Brokers charge a margin on every transport, limit which vendors hospitals can access, and make it difficult to compare performance across providers. VectorCare gives hospitals a direct, multi-vendor network with real-time pricing, performance data, and automated dispatch — no broker required.
Phone and fax scheduling
The average transport request takes 31 minutes by phone or fax. With VectorCare, the same request takes under 3 minutes — initiated from inside the EHR, dispatched automatically to the best available provider, and tracked in real time.
Point-solution schedulers
Single-purpose scheduling tools handle one transport type, one vendor, or one service line. VectorCare coordinates transport, home health, DME, air medical, and post-acute care in a single infrastructure layer — all connected to the same patient record.
Manual credentialing
Most health systems credential vendors through spreadsheets, email, and manual follow-up. VectorCare Trust automates vendor onboarding, credential tracking, policy enforcement, and compliance monitoring across every provider in the network.
Disconnected billing
Transport billing is typically handled outside the clinical workflow — separate systems, separate teams, separate reconciliation. VectorCare Pay integrates invoicing and payments directly into the logistics workflow, powered by Stripe.
Feature comparison
Features
Why health systems choose VectorCare
When a hospital selects VectorCare, they're not upgrading their scheduling software. They're replacing a fragmented, manually-operated logistics layer with infrastructure that runs automatically, inside the EHR, across every service type.
The result: faster discharges, fewer bed-days lost to logistics delays, lower administrative overhead, and full visibility into a supply chain that was previously invisible.