The Top 6 Questions SNFs Should Ask When Evaluating NEMT Solutions

Selecting a non-emergency medical transportation (NEMT) provider is an important decision for skilled nursing facilities (SNFs). The right partner can streamline workflows, reduce costs, and improve resident outcomes. 

VectorCare’s innovative patient logistics platform centralizes patient transportation scheduling and simplifies communication between healthcare providers and transportation services. In analyzing our customer’s real-time data and reporting, we’re able to fine-tune and customize the technology that supports this critical relationship. 

To ensure a successful partnership, these are the key questions SNFs should ask when considering a NEMT provider:

1. What services do you provide? 

Look for robust offerings beyond basic medical rides such as stretcher vehicles for bed-bound patients, wheelchair accessible vans, and accompaniment by trained attendants or nurses if needed. These services prevent discharge delays and support patients with greater needs.

2. What are your reporting capabilities? 

Data is essential for optimizing transportation utilization and controlling costs. Can the provider deliver detailed reporting on metrics like rides requested, completed on time, or canceled? Can you access real-time dashboards? What customized reports can be generated?

3. How will you communicate with our facility and patients? 

Real-time communication improves coordination while automated notifications reduce manual work. Confirm the NEMT solution supports two-way messaging between dispatch and staff. Also verify how patients will be updated about ride details and delays. 

4. How flexible is scheduling and dispatch?

 An ideal partner has real people readily available to handle same-day requests and issues, not just automated systems. Look for 24/7 service and the ability to schedule rides online, by phone, or directly in your EHR.

5. What is your fleet reliability record? 

A large service area and varied vehicle fleet is ideal for reliability and efficiency. Ask about contingency protocols when primary vehicles have mechanical issues. Average on-time performance metrics should exceed 90%.

6. What are your driver vetting and training practices? 

Drivers should undergo extensive screening, criminal background checks, and drug testing. Seek drivers trained in HIPAA rules, proper patient handling, first-aid, and defensive driving. These measures ensure professionalism and patient safety.

Choosing the right transportation partner sets the tone for a SNFs’ entire care coordination approach. Getting answers to these critical questions will provide staff the assurance that patient logistics are in trustworthy hands.

Read about the state of scheduling NEMT rides in a SNF and the impact this has on nurses, case managers, and clerks here.